Code of Conduct

By abiding by this code of conduct, we can ensure a safe, respectful, and enjoyable environment for all pickleball enthusiasts at YYC Pickleball. Thank you for your cooperation and commitment to fostering a positive atmosphere.

Respect for Others:

Treat all players, guests, and staff with respect and courtesy. Discrimination, harassment, or disrespectful behavior will not be tolerated.

Sportsmanship:

Play with integrity and sportsmanship. Be a good sport, win or lose graciously, and avoid unsportsmanlike conduct.

Safety:

Prioritize safety at all times. Follow facility safety guidelines, use appropriate protective equipment, and report any hazards or incidents to staff immediately.

Equipment Use:

Handle facility equipment with care. Return borrowed equipment to its designated area after use. Do not misuse or damage equipment.

Court Etiquette:

Wait your turn for court use and respect court reservations. Share the courts fairly with others.

Noise Level:

Keep noise levels at a minimum during play to avoid disturbing other players.

Cleanliness:

Maintain a clean environment. Dispose of trash in provided receptacles and leave the facility as you found it.

Dress Code:

Adhere to a suitable dress code. Appropriate athletic attire and non-marking shoes are required for play.

Hygiene:

Maintain personal hygiene, and use appropriate towels and sanitizers as needed, especially during shared equipment use.

Alcohol and Substance Use:

Do not consume alcohol, illegal substances, or any other impairing substances on the premises.

No Smoking Policy:

YYC Pickleball is a smoke-free facility. Smoking is not permitted in any indoor or outdoor area.

Guest Policy:

Guests are welcome but should be accompanied by a member. Follow guest registration and payment procedures.

Reporting Violations:

If you witness any violations of this code of conduct, please report them to facility staff immediately.

Enforcement:

Failure to adhere to this code of conduct may result in warnings, temporary suspension, or permanent expulsion from the facility, depending on the severity and frequency of the violations.

Legal Compliance:

Comply with all local, provincial, and federal laws and regulations while at the facility.

Indoor Shoes:

Indoor non-marking shoes must be worn on the courts. No exceptions.

Policy: Card on File Requirement

YYC Pickleball will be requiring all players to have a Card on File (COF) starting September 1st.

As a bookings-based facility, last-minute cancellations and missed payments have a significant impact on our operations. This update will help us keep the booking process fair and efficient for everyone.

We understand this may be an adjustment and we sincerely appreciate your cooperation and continued support as we work to bring pickleball to more Calgarians.

Information Security
 If you are concerned about the security of your information:

  • YYC Pickleball has a secure, industry-leading payment processor.

  • Our facility can only see the last 4 digits of your card.

  • Cards on File can only be used for facility-related payments.

  • All payment history is available on your member portal, with transactions managed directly through Stripe’s secure system.

Thank you for your understanding and for being a valued part of our YYC Pickleball community.