Code of Conduct
By abiding by this code of conduct, we can ensure a safe, respectful, and enjoyable environment for all pickleball enthusiasts at YYC Pickleball. Thank you for your cooperation and commitment to fostering a positive atmosphere.
Respect for Others:
Treat all players, guests, and staff with respect and courtesy. Discrimination, harassment, or disrespectful behavior will not be tolerated.
Sportsmanship:
Play with integrity and sportsmanship. Be a good sport, win or lose graciously, and avoid unsportsmanlike conduct.
Safety:
Prioritize safety at all times. Follow facility safety guidelines, use appropriate protective equipment, and report any hazards or incidents to staff immediately.
Equipment Use:
Handle facility equipment with care. Return borrowed equipment to its designated area after use. Do not misuse or damage equipment.
Court Etiquette:
Wait your turn for court use and respect court reservations. Share the courts fairly with others.
Noise Level:
Keep noise levels at a minimum during play to avoid disturbing other players.
Cleanliness:
Maintain a clean environment. Dispose of trash in provided receptacles and leave the facility as you found it.
Dress Code:
Adhere to a suitable dress code. Appropriate athletic attire and non-marking shoes are required for play.
Hygiene:
Maintain personal hygiene, and use appropriate towels and sanitizers as needed, especially during shared equipment use.
Alcohol and Substance Use:
Do not consume alcohol, illegal substances, or any other impairing substances on the premises.
No Smoking Policy:
YYC Pickleball is a smoke-free facility. Smoking is not permitted in any indoor or outdoor area.
Guest Policy:
Guests are welcome but should be accompanied by a member. Follow guest registration and payment procedures.
Reporting Violations:
If you witness any violations of this code of conduct, please report them to facility staff immediately.
Enforcement:
Failure to adhere to this code of conduct may result in warnings, temporary suspension, or permanent expulsion from the facility, depending on the severity and frequency of the violations.
Legal Compliance:
Comply with all local, provincial, and federal laws and regulations while at the facility.
Indoor Shoes:
Indoor non-marking shoes must be worn on the courts. No exceptions.
Card on File & Split Payment Policy
Card on File Requirement
To make check-ins faster and eliminate payment delays, all members are now required to keep a valid credit card securely on file.
Your card will only be charged for bookings, league fees, or services you have authorized.
You’ll still receive receipts for all transactions.
Your information is stored safely using our secure payment processor.
This ensures a seamless process for everyone and helps us dedicate more time to what matters—pickleball!
Split Payment Policy
We know many of you play as part of a group, share court time, or join leagues together. In the past, players often split payments after the fact, which created extra work for both our team and our members. To make things easier and fair for all:
No post-play splitting: All bookings, lessons, or league fees must be paid in full at the time of registration/booking.
One payer per booking: Whoever books is responsible for the full amount. That person can then arrange reimbursement with their group outside of the facility.
Court sharing: If you’d like to divide costs, please coordinate with your group before booking.
Why this change? This helps avoid confusion, missed payments, and time spent reconciling multiple transactions. It also allows us to keep our focus on delivering the best possible pickleball experience.
We appreciate your understanding as we streamline our payment process. These changes mean less time sorting out payments and more time enjoying the game!
If you have any questions or concerns, please reach out to our team—we’re here to help.
— YYC Pickleball Team